Privacy Policy
Last updated: June 2026
Introduction
Spencer Flooring ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, contacting us or engaging our services, you consent to the collection and use of your information as described in this policy.
Information We Collect
We may collect the following types of personal information:
- Name
- Phone number
- Email address
- Residential or property address
- Details about your flooring project (e.g. room sizes, product preferences, photos)
- Any other information you voluntarily provide via phone, email, contact forms or in person
We may also collect non-personal information through our website, including browser type, device information, IP address and website usage data through cookies and analytics tools (such as Google Analytics).
How We Collect Information
We collect personal information:
- Directly from you — when you contact us by phone, email, social media or through our website contact forms
- When you request a quote, book a measure or engage our services
- Through our website — via cookies, analytics and tracking technologies
We will not collect sensitive information unless it is reasonably necessary and you have provided consent.
How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Schedule and carry out flooring services
- Communicate with you about your project
- Send you follow-up information, invoices or receipts
- Improve our website, services and customer experience
- Comply with legal obligations
We will not use your personal information to send you marketing or promotional material unless you have opted in to receive it. You may opt out at any time.
Disclosure of Your Information
We do not sell, rent or trade your personal information to third parties.
We may share your information with:
- Trusted third-party service providers who assist in operating our business (e.g. accounting software, email platforms, website hosting)
- Subcontractors or tradespeople involved in your flooring project, where necessary
- Government or regulatory authorities, if required by law
All third parties we work with are expected to handle your information in accordance with applicable privacy legislation.
Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Personal information is stored securely in digital systems with appropriate access controls.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Cookies and Website Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to collect non-personal data about how visitors use our site. This helps us improve website functionality and user experience.
You can manage or disable cookies through your browser settings at any time.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate or outdated information
- Request deletion of your personal information, subject to any legal obligations we may have to retain it
- Opt out of any marketing communications
To exercise any of these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites and encourage you to review their privacy policies independently.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a complaint, please contact us:
If you are unsatisfied with our response to a privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.